DELIVERY & A LITTLE PEACE OF MIND
From our sock drawer to yours
Tracked UK delivery, clear postage prices and help if something isn’t right.
Dispatch Monday, Wednesday & Friday
Order before noon on a dispatch day for same-day dispatch. Orders after noon leave on the next dispatch day.
UK delivery
STANDARD
Royal Mail Tracked 48
Order total below £30: £2.75
£30 to under £40: £3.55
FASTER
Royal Mail Tracked 24
Order total below £30: £3.50
£30 to under £40: £4.25
Free UK Tracked 48 delivery on £40+ after discounts.
Postage bands use your order subtotal after discounts, before delivery. Available delivery options and the final charge are shown at checkout.
We’ll email your tracking details when your order is dispatched. Delivery time starts after dispatch; Tracked 24 and Tracked 48 are service names, not guaranteed arrival dates.
Need your socks for a particular day? Ask us before ordering and we’ll do our best to help.
Sending socks overseas
| Destination | Postage |
|---|---|
| Europe | £13 |
| Australia, New Zealand & USA | From £15; final charge at checkout |
| Other destinations | Available rates shown at checkout |
Check the delivery options and final charge for your address before paying. If no service is available, contact us for help.
Returns made straightforward
We want you to love your socks. If something isn’t right, get in touch and we’ll help.
Our 30-day returns offer
You can return new, unopened items within 30 days of delivery for a refund. This additional offer does not limit your statutory rights.
Faulty or incorrect items
If we sent the wrong item or your product is faulty, please contact us with your order number and details of the problem. We’ll cover the appropriate return postage where we’ve made an error.
How to arrange a return or exchange
Exchanges are available. Email sales@coolhorsesocks.co.uk with your order number and the size or design you would like, and we’ll help arrange it.
- Email sales@coolhorsesocks.co.uk with your order number and what you’d like to return. Guest orders are welcome.
- If you have an account, you can also go to My Account → Complete Orders → Return Item(s).
- We’ll help with return instructions. Keep proof of posting and include your order details with the parcel.
Return address: Cool Horse Socks, 32 Portland Street, Cosby, Leicestershire, LE9 1TE.
Your online cancellation rights
For eligible online purchases, you can tell us you want to cancel within 14 days of receiving your goods, then return them within a further 14 days. You may inspect goods as you would in a shop; deductions may apply for handling beyond what is needed to establish their nature, characteristics and functioning.
You pay change-of-mind return postage. When you cancel an entire eligible order, we refund the standard outbound delivery charge; any extra cost for a faster delivery option is not refunded.
For statutory cancellations, we issue refunds within 14 days of receiving the goods back or evidence that you’ve sent them, whichever is earlier. Refunds go to your original payment method. Your bank may take additional time to show the money in your account.
Goods made to your specifications or clearly personalised are generally excluded from the change-of-mind cancellation right. This does not affect your rights if goods are faulty, misdescribed or otherwise fail to meet legal requirements.
Your statutory rights apply to sale items too.